Privacy Policy
First Response AI ("First Response AI," "we," "us," or "our") provides AI-powered lead generation, AI voice and chat agents, and marketing automation services to restoration businesses. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, book a call, or otherwise interact with us (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Policy. If you do not agree, please do not use our Services.
1. Information We Collect
We collect information in the following ways:
Information You Provide Directly
- Contact details such as your name, business name, email address, and phone number, submitted through our forms (including our AI Playbook request form), booking calendar, or contact page.
- Information about your business, such as your service area, company size, and marketing goals, provided during a strategy call or onboarding.
- Any other information you choose to share with us through email, phone, chat, or text.
Information Collected Automatically
- Device and usage data, such as your IP address, browser type, pages visited, referring URL, and time spent on our site.
- Approximate location derived from your IP address.
- Interaction data with our AI chat and voice agents, including call recordings and chat transcripts used for quality assurance, training, and follow-up.
Information From Third Parties
We may receive information about you from advertising platforms (such as Google and Meta), our CRM and marketing automation provider, and publicly available sources, which we use to improve targeting and measure campaign performance.
2. How We Use Your Information
We use the information we collect to:
- Respond to inquiries, schedule calls, and provide the Services you request;
- Operate our AI voice agents, AI chat agents, and follow-up/reactivation campaigns on behalf of our restoration business clients;
- Send you marketing communications, including emails, calls, and text messages, in accordance with your preferences and applicable law;
- Improve our website, campaigns, and AI systems, including by analyzing which leads convert into booked jobs;
- Maintain the security of our Services and prevent fraud or misuse;
- Comply with legal obligations and enforce our agreements, including our Terms of Service.
3. Calls, Texts & Consent (TCPA)
By submitting your phone number through any form on this website, booking a call, or otherwise providing your number to us, you consent to receive calls and text messages from First Response AI and its restoration business clients, including calls or texts made using an AI voice agent, automated dialing system, or pre-recorded message, for marketing and informational purposes.
Consent to receive marketing calls or texts is not a condition of purchasing any service. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and request help by replying HELP. You may also ask to be placed on our internal do-not-call list at any time using the contact details below.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking technologies (including from Google and Meta) to understand how visitors use our site, measure the performance of our advertising campaigns, and remarket to visitors who have shown interest in our Services. You can control cookies through your browser settings; disabling cookies may affect how our site functions.
5. How We Share Information
We do not sell your personal information. We may share information with:
- Service providers who help us operate our business, such as our CRM/marketing automation platform, hosting providers, AI voice and chat providers, and email/SMS delivery providers;
- Advertising platforms such as Google and Meta, to measure and improve ad performance (in aggregated or hashed form where possible);
- Our restoration business clients, when your inquiry relates to a specific service area or company, so that they can follow up with you regarding a job or estimate;
- Legal and regulatory authorities, where required to comply with the law, respond to legal process, or protect our rights, property, or safety, or that of others;
- A successor entity, in the event of a merger, acquisition, or sale of assets.
6. Data Retention & Security
We retain personal information for as long as necessary to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use administrative, technical, and physical safeguards designed to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
Depending on your location, you may have the right to request access to, correction of, or deletion of your personal information, to opt out of certain marketing communications or the sale/sharing of information, or to object to certain processing. To exercise any of these rights, contact us using the details below. We will respond in accordance with applicable law.
You may unsubscribe from marketing emails at any time using the unsubscribe link included in those emails, and from text messages by replying STOP as described above.
8. Children's Privacy
Our Services are intended for business owners and adults aged 18 and older. We do not knowingly collect personal information from children under 13 (or the applicable age of digital consent in your jurisdiction). If you believe a child has provided us with personal information, please contact us so we can delete it.
9. International Users
Our Services are operated from the United States and are intended for businesses operating in the United States. If you access our Services from outside the United States, your information will be transferred to and processed in the United States, which may have different data protection laws than your jurisdiction.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date. Your continued use of our Services after any changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Website: firstresponseai.us/contact
- Email: [email protected]
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TESTIMONIALS
See What Our Clients Are Achieving From Losing Deals to Closing at 60-75%
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Before working with Paul, I was losing 5-6 jobs every month to price objections. My sleep was terrible. My cashflow was worse. I knew I needed to change but had no idea how without sounding pushy.
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